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i can’t log in

Kelsey3
Level 1: Joiner
  • 1 Posts
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my device has just been dispatched but i can’t log into my o2 to track it?

 

what do i do?

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Cleoriff
Level 94: Supreme
  • 111688 Posts
  • 800 Topics
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Hi @Kelsey3 

Try deleting the My O2 App and reinstalling. See if that works.

On the other hand, sometimes during late evening the system updates itself, so it may be ok later on.

How to track here...

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 111688 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

Hi @Kelsey3 

Try deleting the My O2 App and reinstalling. See if that works.

On the other hand, sometimes during late evening the system updates itself, so it may be ok later on.

How to track here...

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
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