disney+ extra still showing as needs to activate (after 2 weeks)

[CJM31]

I went for the free 6month trial of Disney+ which i've been using for the past week or two but everytime I check my extra's on my02 it says 'You've got XX days left to activate it.'

I've already activated it and want to manage the subscription (cancel the auto-renew) but I can't when it says that. 

Is there a way to fix this? Is there a risk my free trial will end if not resolved? 

[Cleoriff]

@CJM31 

I wouldn't worry about it. I activated mine last week (on my PC). It still tell me on my phone I need to activate it. System needs to catch up I think.

As for cancelling, you can't do this until the 6 months are nearly up.

Here's our guide Guide: Adding and removing O2 Extras  

However, I will ask our account advisor @O2Lisa to take a look to ease your mind.

[MI5]

@CJM31 

You need to wait for 28 days and it will stop telling you to activate it.

After that, you can manage it too.

Help here Guide: Adding and removing O2 Extras  

[O2Lisa]

Thanks for the tag @Cleoriff 

I'll message you privately @CJM31 and have a look at this for you

[MI5]

It's perfectly normal @O2Lisa