16-04-2020 14:29 - edited 16-04-2020 14:31
16-04-2020 14:29 - edited 16-04-2020 14:31
Hello. Can i please get back my Total Deposit Amount Held of £475.00 please. I tried phoning you guys, but for some reason the robot can't seem to want to recognise my reason for calling 'get my deposit refunded', 'deposit return' etc. And now with the Corona Pandemic, don't want to hold the o2 phone service for too long. How can I go about it? I was expecting for the deposit to be back in my account at the end of the 3months term without me having to try and get it back.... Also, as money is tight at the moment, i need that deposit back ASAP. Thank you
on 16-04-2020 14:32
Keep trying to call Guide: Coronavirus Community Help and Support
on 16-04-2020 14:33
It will be credited to your 4th bill
Then you need to call to have it returned to your bank
on 16-04-2020 14:33
on 16-04-2020 14:35
16-04-2020 14:37 - edited 16-04-2020 14:38
16-04-2020 14:37 - edited 16-04-2020 14:38
@MoC We are all customers. We can't help with this.
https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094
on 16-04-2020 14:39
on 16-04-2020 14:39
thank you
16-04-2020 14:39 - edited 16-04-2020 14:41
16-04-2020 14:39 - edited 16-04-2020 14:41
thank you all for your help. I will wait for the next 4th bill and will see what's what then.