Solved: can’t figure out how to pay final bill

mczerunner · ‎02-03-2022

I can’t log into the app as my account has been closed, stupid to close accounts before final payments have been taken. they didn’t take my final payment by direct debit for some reason & i can’t make the payment? the payment line takes me to customer service who won’t take the payment. i’ve been on hold for hours in total. it’s driving me mad, can someone advise on what to do?

MI5 · ‎02-03-2022

@mczerunner

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎02-03-2022

@mczerunner

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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