calling O2

[AKUK]

I am trying to talk to O2 on the phone.  For the last 8 days i called every day, more than once, some times 3 times, waiting time is always longer than 30min, and yet no one answers the phone, it does not matter which option I choose.  Is there a way to contact the complaints department and get some one on the phone, or is there an email address to contact them?  This is the worst customer service I ever encountered, basically non existant!

[Cleoriff]

@AKUK 

All numbers for O2 are here Guide: How to find help & contact O2 including the social routes.

Complaints can be emailed via this method

CreditFileReferrals@telefonica.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

[Enlli]

Once you contact complaints there is about an 8 week wait during which time no one in customer service will be able to help

[Oxonian]

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@Cleoriff wrote:

@AKUK 

All numbers for O2 are here Guide: How to find help & contact O2 including the social routes.

Complaints can be emailed via this method

CreditFileReferrals@telefonica.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

---

@Cleoriff 

I think that the details that you have provided @AKUK with might recently have been updated.

I am looking at :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

These give :-

complaintreviewservice@o2.com

O2 Complaint Review Service
PO BOX 694
Winchester
SO23 5AP

As @Enlli has said there is a long delay in dealing with complaints and I think pointing @AKUK to the social media route is an excellent suggestion.  

[MI5]

Two completely different departments.

One is CFR, the other CRS.