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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My account

I’m trying to log on to my account and it says my phone number xxxxxxxxxxxx is associated with another user. Can you help please? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Number ending 4619

I have just received a bill for a cancelled and unused account ending 4619. Please recall the charge and confirm please

No signal. why?

I am unable to use my mobile phone, there is no signal at all. Only SOS is available for call out . I could receive text but not send any. This has been happening on and off for the last 3 weeks but now it just isn't functioning at all. Please help. ...

O2 account only shows one phone number

I pay for two numbers: my daughter's xxxxxxxxxxxx and mine xxxxxxxxxxx - why is the app and my online 02 account only allowing me to see the details for xxxxxxxxx and not also xxxxxxxxxxx? please urgently advise how I can resolve this. [Mod edit: Ple...

Resolved! Itune charge

Twice I’ve been charged 9.99 for iTunes that I’ve meant to of brought which I haven’t ! How do I find out what it is and has my account been hacked ? Thank you

Old phone bill

I need to see a copy of my old phone bill if possible for number xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Can't login to the app

Hi, I'm trying to log in to the app but I am not being able to. I changed the password, it tells me something went wrong. What can I do?

Error 500

Hi I am trying to log into MyO2 account so I can pay my bills but I keep getting an Error 500

How to read OTP SMS sent to the mobile number linked to my account when have no such mobile device

I have had an O2 mobile broadband account for many years which works fine but I cannot access any OTP or any SMS sent to the mobile number associated with the account as I don't have any device using this number. So I cannot set or reset a password i...

Resolved! Disney

How do I unsubscribe from my Disney plus account through 02

O2

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