Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Pay for sim card only

Can I go to pay for sim card only

02 app

I cannot get onto my 02 app

problem logging in

joined O2 months ago but everytime I try to log in it says " new to O2 .wait 48 hours " still won't let me log in even though I've changed my password many times

Connect to O2

Hi, I’m not able to connect to my O2 account anymore. It says my “contact number could not be updated”. I haven’t changed my phone number. Can you please help?Thank you.Kind regards,Morgane Guillou

Fraud Scam

Hi can anyone help. I reported a scam thru email provided on my o2 account given regarding fraud. I even spoke to customer service on phone before to check my account was safe. I was told my account not been affected and all ok. So i contacted fraud ...

Sim unbar

Hi, I am away from the country and would like to know how to unbar my sim. I tried on the app, is requesting a verification code however I cannot receive the texts. I cannot contact O2 via calls as they too aren’t connecting. Is there an email I can ...

Top up

Hi I tried to top up £10 on o2 and it took £5

Not able to log into account on new phone

Hii am unable to log into my o2 app on a new phone (username and password are correct). Even on website, I can login to O2, but when I go to My O2, it asks me for username and password again and also does not let me log in ( I get a something went wr...

iPhone 14

Hiya I purchased a iPhone 14 last night I’m just wondering if I will have it by today

how to enter security code

I'm attempting to sign in, you have sent me a security code but there is no field on the screen to enter it How to I proceed?

O2

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