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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Leaving contract

Do I need to give any notice to leave now my contract is up

Resolved! Age restrictions

More info (Highlight to read) Can you remove age restrictions off my account

O2 has sent my SIM card to the wrong address twice

My SIM has been sent to the wrong address twice, and I've now ran out of time on my phone to call and have them resend it. I also do not have access to ID, so I cannot go in store to ask for a new one. What can I do? The only way I can get them to re...

cancels the tariff plan

Hi, I moved to another country, how can I cancels the tariff plan but keep my phone number?

Account

hi, I have a sim only 02 account, transfered onto business recently. I was told nothing would change. I can't find my account on my 02, can't make calls, can't text, can't get 4g. HELP

Resolved! I would like to cancel accounts

Hi. I have moved to Thailand so want to close my account. I have lost my o2 sim and can’t login to my o2 account to be able to close my account

Kindred, please help!

I have added Kindred to my account via MyO2 without realising what it is and it's becoming extremely problematic. It's redirecting me twice whenever I go on certain websites and I cannot seem to remove it. Customer service agents also have no idea wh...

Bill

I have been cut off and I can’t log in to pay my bill or call

Resolved! Compare The Networks

I have received an unsolicited phone call from someone called Tony at Compare The Networks. He claims to be calling on behalf of O2 regarding my contract. Is this legitimate please?

No way to cancel contract

I moved out of the UK and haven't canceled my contract while I was still there. Now I'm not able to reach any service representative, since you are only supporting chat through My O2 app which is not available outside of the UK. I keep getting charge...

O2

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