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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My O2 sign in

I tried to log in in My O2 app but it doesn’t let me sign in and asking me to get in touch with service team. I’m not even new with O2 and because of that I can’t access my bills not even receiving it in my post, cannot update my details. its really ...

O2 login

My o2 will not let me log into my app

Resolved! How do I change the name on my account!

I’m not sure how to change the name on my account

Resolved! Change address

Hi I can’t seem to change my billing address anywhere. I am moving house and need to update it? Thanks

Resolved! When does my contact end?

Hello, I currently have a contract with you that I think ends soon however I cannot find the end date.

Resolved! Cancel phone

I need to cancel my phone number, I moved back to the Czech Republic two months ago. The O2 website does not specify how to cancel the number. Please help with the solution My number is [edited] [Mod edit: Image rejected as it contained personal info...

Resolved! Cancelling contract

Hi, I would like to cancel my phone contact please. I am in South America and can't get through on the phone, is there a way to do it online? Thank you

Resolved! Stupid question regarding new phone

Can I just buy a new phone from Amazon etc and put my existing o2 sim in and just continue on my monthly contract ? My current phone is paid off and I just pay for my monthly allowances now.

Tarriff Changing Plans

I would like to change my Tariffs plans

Accessing My O2 app

Having problem getting access to My O2. Wish to see breakdown of last bill.

O2

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