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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 6967 Views
  • 1 replies
  • 1 kudos

upgrade

upgrade 

Shaun84 by • Level 1: Joiner
  • 263 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrading

I am trying to upgrade my daughters phone, It's letting me choose the phone but not letting me get past the checkout

KW1023 by • Level 1: Joiner
  • 265 Views
  • 3 replies
  • 0 kudos

Is your website working?

I am looking to upgrade - my account says that I am eligible to upgrade. I want sim only. HOwever when I log onto the website it is all greyed out and I can't add anything to my basket? Is something wrong with the website?

Barbara59 by • Level 1: Joiner
  • 329 Views
  • 3 replies
  • 0 kudos

Cancellation of rolling plan

Hi There, I hope you are well. I want to cancel my rolling plan. I am back in South Africa and longer using O2

Beezo by • Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Payment

Hi i have went through the process of upgrading and when i came to making a payment nothing happens

oly by • Level 1: Joiner
  • 163 Views
  • 2 replies
  • 0 kudos

my o2 account is gone

when i log into my o2 account the site says i dont any products or services with you

PAYG top up

HiI changed my tariff from £10 Big Bundle to £20 Big Bundle.I had a credit already o about £2Then I topped up £20 .But my credit says I've only got about 8GB of data instead of 40GB due for £20 BigBundle.What happened?

BigBri1 by • Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Resolved! Accessing Account

My mobile is no longer working properly. I need to look at my accounts but am asked to put in a one time code that is sent to my phone; however since the phone isn't working, I can't access the code.

Mike1965 by • Level 1: Joiner
  • 250 Views
  • 2 replies
  • 0 kudos

Change direct debit

Recently I changed my bank and I would like to change my direct debit

Aggy1988 by • Level 1: Joiner
  • 197 Views
  • 3 replies
  • 0 kudos

Order confirmation

I have placed an order but did not receive any confirmation email. Please help

Bee7 by • Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos
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