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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My 02 app

Hi why my app My o2 does not working ? how i can change tariff ?

Resolved! Contact number

When it tells me to put in my contact number for the code to sign in i put in the code and it says the contact number is with another user?

Resolved! test

I’ve just placed a order for a new i phone and it should be 30GB and not 15 GB so why does it say this on my 02 account

Resolved! Contract End Date

Can someone tell me where I can go within my Account online and see when my Sim only contact ends? Thanks Jean

Resolved! Paying bill on O2 apo

I've been trying to pay my bill since yesterday. To start with it kept saying the app wasn't available to use right now I tried again a few hours later and the app was ready to use. I then tried to pay my bill on the 14th March, everytime I tried to ...

Resolved! Why can I NEVER top my data up??

Not good enough service for what I (over) pay. Better get it sorted soon or I won't be the only customer you will lose. Let me top my data up. My money. Your 'service a joke!! Sort it now. Losing patience.........

Resolved! Online My O2 account not connected to my phone number

Hello, I was wondering if you can connect my online My O2 account to my current phone number as when I log in now and look for my upgrade options it states "You have no numbers or accounts to upgrade. "

Resolved! My Account Set Up Screen

Why do I get a "SplashPage_NoEmail.aspx" page, that does not allow me to select the Low Balance Option? I am on the Regular Top Up option and I want to change. I have tried clearing my browser cache but it makes no difference. Thank you.

Resolved! Name

How do i change my name on my account

Resolved! 'new user issues' cant find Chat transcript log in MyO2.

First post here so please bear with me...I transfered to O2 last week and have now the SIM which arrived next day.. I then thought to bring my old number with me and so opened chat in MyO2 and we went through the necessary.. all OK so far... the oper...

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