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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! It’s my phone... but my ex’s account

So here’s the deal...Several years ago my partner at the time decided to get me a smartphone from o2 because I was terrible at replying. Since then of course, things happen - we broke up. I have not spoken to her for years but I still had the contrac...

Resolved! Discount code

How do I apply a discount code to my airtime bill

Ripped off by o2

Anyone been paying a fixed monthly sum only to be charge two years worth of direct debits, then be bullied by 02 and hung up on when you complain

Unknown default payment

My partner cancelled a contract with O2 back in November 2015. He received a letter from O2 later in November 2015 stating he had an outstanding payment of £144 and that if this was not paid and he had 5 days to do so. He called O2 who confirmed this...

Resolved! |Stolen phone

Dear Sirs,I need help. I'm in Ecuador in this moment. My phone was stolen and I've problem now with comunication with my bank account. Can I ask someone who can to block my sim card and send me new one to my home in UK? I don't have phone for call in...

2 contacts

HiI have 2 contracts under my name but only one of them is registered in the app. How can I register both of the contracts in the app? So I can access both of them without constantly calling customer service when I need info about my other contacts.

Email address

How can I change the email address on my o2 app....help

Resolved! Reduction bills 787 phone

Hi can l change tariff please cheaper for number xxxxxxxxxxx [mod edit: please do not post personal information on the public board. Thanks!]

Why is O2 charging for data that others do not?

Please can somebody explain how O2 charges for data? I have used a Pay as You Go SIM from Three for years. To improve reception I have just changed to a O2 Pay as You Go SIM. I have my phone on all the time but very seldom use it except on Home WiFi....

My account - can't access as text is sent to old unused number

Hi, I am trying to access 'my account' as a PAYG customer but am being sent a text code to my original phone number that is no longer active. Is there away round this, other than setting up a new account with a new email address? Thanks.

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