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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! bill paid twice

i paid my bill manually on the 5th of january and its been taken out by a direct debit on the 9th again.

Confused as to different tarifs on my two phones

I have two Mobile Phones which I thought were on the same tariff but I've only just realised that one is on a 100gb data at £23.46pm and the other is on unlimited data at £18.33pm. Why are they different?

I can’t see my phone bill

I have been trying to get into my o2 account to see my phone bills to which I find that it just isn’t there. The bill is coming out of my bank account and was wondering if you guys help me log into the o2 app to see all my details

Changing phone model

I need to change phone model to iPhone 13.

most fraudulent entrapment company ever!!

what is the email address for this horrid company. the only contact info i found was the complaints email address. stay away from this disaster of a company people!!

unexpected bill

I have received a bill for a number I don't own - £97.98 - can you please cancel it and refund me any money that has been taken from me. I only have one number that i registered for recently and its £8 a month. Thank you.

Resolved! Leaving

I would like to speak to someone about leaving the network and paying my final bill

change tariff

If you change your Tariff before your current one is up, do you have to pay any hidden fees or a switch over charge?

Resolved! Direct debit

How can I set up a direct debit without waiting on the phone to you for ages ?

Query Bill

Hey, I would like to query the £8 I was billed as I have not used my phone abroad.my data roaming is off and I do not answer or recieve calls while abroad. I have not sent any messages so would like to request my refund for 2 months (£16). please let...

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