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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancel phone

My contract has needed, is there somewhere on My O2 account I can cancel my tariff

Two contracts

I've recently purchased a second contract for my younger brother off of my 02 account. The phone and delivery details are all showing up on my account and being sent to my number however how do I link the second bill and phone number to my account so...

Resolved! Incorrect placed order

I have placed an order with o2 and I made a mistake and ordered wrong. I have tried to contact them but not been able to get through. As I was unable to change I have placed a fresh order. Will I be able to stop the other one going out and cancel onl...

Resolved! Account holder name change

Is there anyway to change the name on the account? I'm trying to change the name from the mum (who set up the account for me years ago) to my name. The guidance on the website only refers to people who have legally changed their name. I've tried call...

Resolved! PAC code we don’t understand your request

I texted 65075 with PAC but get text back saying sorry we don’t understand your request?Tried over a number of days no success !Any ideas ?

Resolved! Recharge Issue

Hi, I am a O2 customer my No is xxxxxxxxxxx, yesterday after noon, I recharged my O2 number , I made some calls also but after that by evening when I tried to do some urgent call again , I am getting message that my account is having no balance in it...

I cant call or do anything with The card

I moved to Slovakia and it wont let mé to call to anyone, yes i bought more credit and the packs but still dosent work when i call it only beeps and thats all

Resolved! Call History

I want to view my Calls history. How can I do that?

Resolved! call history log

hi is there anyway that i could get a call log history from a month ago

Sign in issues when not using mobile data

If I try to sign in to My O2 or accounts.o2.co.uk using my PC and broadband, or try to sign in on my phone over WiFi I fail to connect, get an error saying the connection to identity.o2.co.uk timed out. Does that mean it is only possible to access my...

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