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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! PAC

I recently got pursuaded to change to Vodaphone (VOXI), sim only. I used the O2 PAC numbers for the 2 phones on my account. I now realize how stupid I've been and have cancel both phones and I'm returning the sim cards to them.My question is - what d...

Resolved! Finding my original bill

I have transferred to Giff gaff, and it seems that my login into o2 has been closed, and so I can’t get in to see my receipt for insurance purposes

Resolved! Disney+

I am interested in adding the Disney+ extra, is it free for the first 6 months as well as the £2 discount on monthly bill and then after the first 6 months it is £5.99 a month?

add phone to my o2 app

I have a spare payg phone for the car and want to be able to top it up from my o2 app. How do i add the phone to the list of my devices. Thanks.

Resolved! Calling O2

When will the O2 call lines be back open to call again?

Myo2

Hi there! Took out a Sim only contract on Wednesday evening. Still awaiting my Sim. I have downloaded the Myo2 app which was working fine yesterday but now it won’t load any of my details etc. Tried logging in on my pc and via Safari but error keeps ...

Resolved! I need to stop the subscriptions. How do I do that?

I have left England because of Corona-virus. I want to stop my contract, and i cant figure out how i do it. Can you help me?

PIN without logging out completely

I've downloaded the latest o2 app for android. How do I get back to the PIN screen without logging out completely. Previously I just hit the back button twice on my phone but this isn't working, it closes the app but doesn't ask for a PIN to get back...

Voicemail

Unable to get voicemail on phone.Attempted to reset password constantly says retry - unsuccessful

New SIM card

How do I go about ordering a new SIM card

O2

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