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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can't login into my o2 app

Hi, I'm having issues logging in into my o2

My O2 app

I have recently installed a new sim and kept my number but I am unable to access the O2 app

Resolved! Travel bolt ons

Hi there, I’ve just purchased a travel bolt on for chile I arrive tomorrow and would like to use Waze or google maps to get to my hotel. Will I be able to do this?

Resolved! Direct Debit

I have received an email about an unpaid bill (threatening to cut me off), yet I setup a Direct Debit before the bill was due. No payment has yet been taken (it says it will be taken on 15-21, yet today is 22nd). What is happening here?

Resolved! My account

Hello,i got into contact and said I couldn’t pay my bill. I’m going to pay this month but I think you’ve terminated my account I really can’t pay all that you expecting at once. please I can pay the £31 on the 24th of this month

extras

when logged in i am not able to view my extras it wont load

MyO2

Cant access MyO2

Can't login in

I can't login into my O2 even though I've changed my password and I need to find why I'm being charged nearly a £100 for my phone bill

Outstanding Bill

I have an outstanding bill of £21.66 for account ***********************. I cancelled this account on the 3/12/2023 after my contract ending and automatically being put on a sim only deal. As I explained on my last call I have moved to Australia so n...

Access to o2 mobile app

Hi, I am trying to login to o2 mobile app first time with my o2 account and it says My O2 is not available to you yet.

O2

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