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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Live chat

Hello, I am having issues with the live chat I start conversation and it just says contacting and never does. It’s been happening for 2 days now. Thanks

Upgrade

I am trying to pay my contract off and upgrade and it says it sent me codes for clear up who I am and nothing has come though and it's saying I have no more codes left and will not let me pay off and upgrade ??? Is there any way I can do this

New O2 Customer - cannot track order

Good morning all; I placed an order on the 22nd November for a iPhone 12 Pro - i got the confomation email, however on my O2 i cannot see the order, and it says i have no products avaialble. I placed a 2nd order on the 23rd November, and it is the sa...

re:contact

would o2 be sending out messages to log on this time of night i didn't using my pc just wondered if any one else has had this message if not it's def. scammers

Resolved! Upfront cost taken but no confirmation email

Hi, i just paid an upfront cost for an iphone 11 pay monthly contract. The page went to processing payment and froze but the upfront cost has been taken out of my bank. I have no confirmation email.

Resolved! No updates on my iPhone 12 pro

Hi, not sure if this is the right place to get in contact but i tried rining your customer line but it just says thank you and hangs up on me.. and yes I did check your opening hours. Can someone update me on my order? As I bought it due to the reaso...

Otac error

I’m getting an error on check out when trying to upgrade my phone after selecting payment.“O2 OTAC ERROR - You can’t use this service, or your code limit has been reached”

Network and data problems

Can u send me the new sim because I am facing lot of problems in this sim . While calling the network is so poor that can’t hear anything and also my data always keeps buffering

Resolved! charges for photo's texted

why was I charged £1.08p for two photos I sent to my daughters o2 phone. I have free txts and have only had the phone for 1 month!!!!

My o2 app issue

How do I remove a red number 1 symbol in my support section in my o2 app even though I don’t have a notification in the app

O2

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