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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Age verification

I cannot access any adult content on my mobile network. Even the simplest of things. I am 29 years of age..

My bundle

I didn't receive my £10 bundle this month even though the £10 has been taken from my bank account

Resolved! Missing payment

Hello. I don't know where to turn. I have encountered the following situation. I terminated my contract with O2 and switched to Vodafone. After a few months, I received a letter about some debt of 22 pounds. The nature of the debt was not specified. ...

regarding my tariff

Can't log into my o2 app

Resolved! When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

When I bought my Samsung Galaxy S23, it came with the free Samsung earbuds pro 2 offer but the code was never sent and the code was due on the 19th of May. When nothing had arrived by the 27th, I contacted by phoning o2 customer services who apologis...

Resolved! Scam call ?

I have just had a call from O2 offering me a 20% on my account. Is this genuine?

Resolved! Cut off want to pay

I was told it would be taken on my next bill date which is February but I have been cut off and don’t know how to make payment

Resolved! No one answers the O2 phone calls

My O2 gives a number for reporting lost devices or sim. No one answer the calls 3 days of calls Zero answer

REDUCE TARRIF

I need to reduce my tariff as this has already been requested??Also need to query my bill?

O2

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