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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Registering a SIM for data use on My O2

Hi,I have an O2 PAYG SIM installed in a tracker (which is abroad) and last week I topped it up.Today I have created an O2 account as I wanted to keep track of the remaining balance.When I try to add a PAYG device to my O2 account, the system wants to...

Can’t access my account

For some reason I cannot access my account, out has been like this for over a year

about my 100 GB monthly internet

Comprei meu novo celular Samsung S22 em Bournemouth e o cartão com 100 GB de internet, com ligações e mensagens limitadas, e minha internet está sempre baixa, e o mês está começando e está vermelho e o limite é de 867 MB, e alguns dias depois é prati...

Resolved! missing QR code for eSim

HelloI am upgrading my IPhone - just bought an IPhone 15.I followed your instructions and ordered an eSim. However, your system did not send me anything - no message, no email etc with the necessary QR code to install the eSim on my new phone.I phone...

Resolved! No response on resolving issues raised by incorrect billing.

Hi - relates to issue 2457769. I was incorrectly set up by O2 after having cancelled my Oomph account at Virgin earlier last year. O2 incorrectly requested billing from myself (which I was unaware of, given I had no active sim with Virgin and not sig...

Resolved! Spend cap

Hi there

Resolved! Want to leave O2

Hi, I would like to cancel my contract because I no longer live in the UK, I am being charge for product I do not use. Kind regards,Sandy

Resolved! Travelling bolt on

Hi I’m travelling to Morocco and I’m little confused as to what bolt to purchase

Upgrade

Hi I am trying to get an upgrade but I can’t checkout as it says my bolt on is incompatible? I don’t know what that means

O2app

Hi,Why cant I sign in in my o2app account? I already report this matter in one of O2 shop and they s3nt message to fix this in your side but still 3 weeks have passed and still I cannot sign in. Please look at this matter as soon as possible.Thank yo...

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