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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Spend cap

How do i add a spend cap

Resolved! Cancel ins

I no longer have the phone that I am paying insurance for. How do I cancel it

Resolved! Janis

Hi here Janis Karlsons I have a problem someone had ordered from my account SIM card and phone but it’s not my address and I don’t know who is it because I am not ordered anything like that what I have to do my please

I have changed my sim to another phone

I have changed my sim to another phone and now my Disney+ free 6mths does not work

Resolved! Disney plus

How do I access the Disney plus, I can’t find it in my o2 app

Resolved! I want to pay off my handset but O2 don't answer their phone

Hello,I want to pay off my remaining balance on my handset next month but getting through to O2 Customer Service is like pulling hens teeth. They don't answer their phone I waited for 30 minutes then I sounded like they hung up on me and I was really...

Connectivity Problem

I've had no signal for 3 days and after checking on the 02 site to be told that "engineers are working on a fault",I've registered for updates but received nothing. I've also tried online chat but it doesn't seem to be working, does anyone know what'...

Resolved! New SIM

How do I order a replacement SIM? I don't need a new phone or contract.

Resolved! Prime

How do I take off prime as an extra as I no longer want it

payment

i have tried to set up a payment but the details are refused when i press done, i have tried several times and there is no help whatsoever and keep going round in circles,

O2

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