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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Is there a way of turning text promotions a a preference in the O2 account or app?

I want to shut down one of my sims

I have three sims and I have been trying to close one of them, as it hasn’t been used for about 6 months 路‍路‍路‍路‍

Resolved! Phone

Lost phone

Resolved! Need contacting earlier

Can someone call me urgently - I have accidently paid 3 phone bills (Confirmed by o2) which are sitting with you, yet you are still telling me my phone bill is overdue.

Resolved! How long does My o2 take to update?

Hello!~ Was just wondering how long does the app take to update once a payment has been made? I unfortunately was unable to pay a bill due to being in hospital and had no way to do it due to not having my phone. I made a payment to pay outstanding ar...

Unknown Direct Debits

I have two unrecognized Direct Debits taken out of my account on a monthly basis how or who do I talk to to identify these DD and what account they are linked to?

Unwanted O2 agreement

I had a call with Virgin to day to upgrade TV channels. I now ended up with an O2 agreement I want to cancel ASAP

esim

New phone arrived. Esim requested on new phone. (iphone 11) All data etc transferred to new phone but not recognising esim. Old phone is iphone 6 plus with ios 15. Info states ios 16 or more required for new esim to go through process and recognise n...

SIM card

I have found it difficult to get in touch, but I would just like to ask why I have never had a SIM card for this phone. I have had to use a sim from another network ever since the phone arrived, as you can see I haven't used any of your services as I...

Resolved! Out calls

I just got my new phone yesterday but today I’ve released that I can’t make any new phone calls?????

O2

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