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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My address

I want to change my address but it won’t let me

O2 Password rejection on smartphone

I can access MyO2 usingmy laptop without any issues, but if I try on my phone (with exactly the same info) I get the 'Username and Password do not match' message! I tried over and over with no luck and I do not want to change the password. In fact if...

Resolved! airtime bill

i paid my airtime bill early and nowit says ‘balance: -£26.77’ does anyone know why it’s gone to a minus?

Resolved! My March bill

I was charged £8.32 + VAT for something I bought. Could you please tell mewhat it was.

Resolved! Account

I would like to close this account.

Resolved! Scam ?

Number [details removed] keeps ringing my mobile and no one there if I do answers it,is it a scam ? and will You please block and report number. Thanks J Silcock.

iPhone Listing in My02 Account

Despite changing to an iPhone Xs just over a year ago (which is listed correctly in the My Device Plan pages), my My )@ account home page still says 'Manage my Apple iPhone 6S' (I kept the same number). Anyone know how I can update this as there does...

Mck infreeze code

I am trying to switch providers but didn't know my phone was locked. I was putting in the PAC code instead of the PUK code so it is now locked after 3 attempts. I now need an MCK code but customer services have never heard of it and keep sending me t...

Resolved! faulty phone case

I purchased the new iphone 12 and at the same time bought the recommended phone case and screen protector. The phone will not operate fully when the phone case is on, it lifts the screen protector and i am on my second set of screen protectors becaus...

Resolved! How to change sim name

My 02 sim was bought in my husband’s name and I don’t intend on getting a new sim. How can I change it to my name ?

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