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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! deposit ?

i haven't got my deposit back they said they will send me deposit amount on 25th but its not yet here..

Resolved! Wifi Calling

Hi - I'm trying to turn on Wifi Calling and it says I need to do this both in my account and on my iPhone XR. It says I need to find 'devise details' in my O2 account to turn on wifi calling but I can't find this anywhere! Please can someone help. Th...

Hauwei sold out out in o2 online store

I want to upgrade but the hauwei phone which I'm interested in are sold out which is stopping me from upgrading your phone. When will they be back in stock. Also I understand that it doesn't support the google apps but they can work if you download t...

Resolved! Refund Request

My son accidentally purchased a game and it was using a O2 simcard, the money was deducted from my 02 account and I need a refund for the money. The game has not been used neither has it been downloaded yet. Please reply.

Resolved! logging into my 02

i recently swapped my number over to my new phone with a new contract and upon trying to log back in on the app it says my email and password dont match, so ive reset my password multipul times and it says the same thing. now i cant try againt for an...

Phone hasn’t arrived.

Anyone know how long it takes for a phone to be delivered? It said next working day if I order before midnight. Clearly not the case as it's been 2 days without even so much as a dispatch email....

Order put through on O2 Open and one off payment but order is nowhere to be seen

HI,Can anyone help, I put an order through with O2 Open (with NHS discount) and it all went through, bank details entered, one-off payment taken, and code accepted, etc. At the very end, it said there was an error. When I rang the O2 helpline they sa...

Resolved! Speaking to a real person

Does anyone know a phone number to speak to a real person? I can't log into the App or My O2 online as they are STILL (after 2 years) sending the authorisation code to the original number of the phone, not the number that was immediately ported to it...

Resolved! I am trying to pay off my device balance but can’t get through to anyone

I am trying to pay off my device balance but can’t get through to anyoneCan someone please take my payment!!!

Resolved! Change of address

Kindly advise how i can change my address for your records

O2

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