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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can't send SMS messages without data connection

Strange one here, my mums phone (Moto G8) will not send SMS messages unless her mobile data is activated. I have looked at the settings and nothing seems out of the ordinary and I'm thoroughly stumped on what would cause it to rely on the internet in...

Classic Pay as you go

Hi, when I registered with you I supposed to have had the classic pay as you go. However, after logging in to my online account I've noticed you've put me on the £30 bundle. I don't top up £30 a month so I would never have selected that option. I was...

Why am I not able to receive incoming calls abroad

Resolved! Why can’t I contact O2

I have an internet phone number which I do not use but am being charged for. Why can’t I contact to cancel?

Resolved! H i have added mobile data to the wrong device in my 02 is there any way to correct this

I have added mobile data to the wrong device is there any way to correct this

Resolved! iPad order

Hi I placed an order for an 8th generation I pad which is currently awaiting to be restocked, I was just wondering if I change the colour would it have a better chance of getting to me soon just it’s for a birthday present, thank you

Resolved! Sim swap

I requested a sim swap 2 days ago and have not been able to call or text since?

Resolved! My sim has been stopped help

My number is xxxxxxxxxxx [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! Upgrade sim only deal

Would like best offer of upgrade price

Resolved! O2 account denied

We left O2 after 6 years. O2 has immediately dropped our website login so we're unable to see the final bill. Thanks O2, not very helpful, but that's a large part of why we're leaving.

O2

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