Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

New sim

Hi I can’t sign onto my o2 to change over to my new eSIM because I am no longer getting text messages to my old sim and I can’t log in without redo a text

Device delivery

I placed an order last Thursday the 5th December and I am still to receive my device or even a delivery date. When can I expect an update please?

..

Bill

No working o2 app

Not received my device

I ordered a new phone on the 1st December and it’s not arrived, on track my order it says it’s in process!? Can you explain when I will receive it? I keep getting texts saying that there has been a delay and a warehouse problem in sending out my devi...

Phone upgrade

I ordered upgrade phone on 1st December, promised on 3,6 and 9 December… so far nothing has arrived - what’s going on ??

My contract **********

I have a sim only contract and was told my 30GB would be upgraded to 60B if I had virgin media..account number ********* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Can't access MyO2 to download e-sim

Hi, I upgraded my tariff to an e-sim contract. I want to download it from MyO2 but I can't login. It's sending a code to my number but I am not receiving any SMS messages. How do I access MyO2 now?Kind Regards,Rida Hisan

Databank

I got the dababank sim unfortunately after a month I stopped working I was supposed to get a voucher by a text every month

Upgrade phone not arrived

I ordered a new phone on the 1st December and it’s not arrived, on track my order it says it’s been cancelled? Can you explain when I will receive it

O2

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