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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 7008 Views
  • 1 replies
  • 1 kudos

Resolved! Fraud

Someone has accessed my account and changed my tariff and ordered a new phone.. I have cancelled my DD, changed my password etc and delayed the delivery as I got the DPD notification.. is there a number I can actually get thought to someone out of ho...

KHC by • Level 1: Joiner
  • 671 Views
  • 4 replies
  • 0 kudos

Resolved! Where is my upgrade

Hi i upgraded my contract a week ago and still waiting for my new phone. How long is this process usually please

KeVf by • Level 1: Joiner
  • 274 Views
  • 1 replies
  • 0 kudos

My O2 app not working

Hiya everyone. I recently got a new phone. And the my O2 app doesn't let me sign in on it. Would anyone be able to assist with this? Cheers

Craig1989 by • Level 1: Joiner
  • 340 Views
  • 3 replies
  • 0 kudos

Resolved! SIM card blocked

Need help to unlock my sim

John85 by • Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos

Resolved! My order

Hello I ordered phone and sim card to be delivered today. I didn't received any email for tracking. I have order number [mod edit: please do not post phone numbers on the public board. Thanks!] . I don't know where my phone is ! I order it last Satur...

Simutesm1 by • Level 1: Joiner
  • 362 Views
  • 3 replies
  • 0 kudos

Resolved! problem with payment

hello! so i have just ordered a sim only. it said it wouldn´t start charging me until i receive my sim card but now my account says that it´s already charging me the monthly price. i would like to stop that and get my money back please. thank you!

alena by • Level 1: Joiner
  • 268 Views
  • 2 replies
  • 0 kudos

Resolved! Pay bill

Hi i’ve just come to pay my sons phone bill and the number isn’t there to pay it.

Resolved! 02

I want to reach O2 customer service but it says that the line is busy than usual. I want to change my bank details because I got an new card so I need to change it.

LUCIA1 by • Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos
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