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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Balance Credit

Hi, I recently topped up my account with 20 pounds, thinking that as my rolling plan rolled over into the next month it would take money from my balance of 20 pounds. My plan didn’t do this and it took 20 pounds direct debited from my bank account in...

Unable to log into My o2 . Says my mobile is already used on another account

Unable to log onto My O2 , it’s sends me a code to enter then tells me it’s already associated with another number . Says try another number for the account . I don’t have another number

Resolved! Close my account

nikolaydokov**Personal info**

Resolved! Terminate account

I want to terminate my contact as I don’t live in the uk anymore. I need the international telephone number to contact o2 as the uk lines don’t work. Can I terminate my contact from the USA?

I can’t log into my O2 app

I have changed my password and uninstalled and reinstalled the app but I still can’t get on!

O2 Open

Ive just got a new phone on refresh and as I work for the NHS I have applied for the discount. I have verified my work email but whenever I try to add the discount it states "we are having trouble with your details check back in 30 minutes". Its been...

Resolved! There is a mistake on my name an kod I wild like to correct it now pls

There is a mistake on my name and I wild like to correct it now pls

calling O2

I am trying to talk to O2 on the phone. For the last 8 days i called every day, more than once, some times 3 times, waiting time is always longer than 30min, and yet no one answers the phone, it does not matter which option I choose. Is there a way t...

My 02

Why can't I access my02

Airtime charge

I changed from O2 to EE last week and I was charged for airtime by O2 yesterday

O2

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