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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Top up

More info (Highlight to read)Because I m running out of data, I just top up £10 but my data still appear 0,Because I m running out of data, I just top up £10 but my data still appear 0,

Resolved! Late payment made

Hi, I was late paying my phone bill and you have stopped my calls texts and mobile data, O2 sent me a text saying they will just charge me for 2 payments when my next bill is due but I’ve just paid off the bill that I missed but my internet hasn’t ca...

Resolved! direct debit payment

I want to be paying my account by DD - I have sent completed forms but the dd does not seem to have been set up

Resolved! Phone barred

I need help as phone barred and can’t get in touch awaiting a job opportunity

Resolved! i have upgraded my phone and plan - how do i apply for NHS discount

how do i apply for NHS discount

Resolved! Pac code

Hi there, can I pls have my pac code

Resolved! Spain

I’m going to Spain next week. Will I be charged extra to use my phone?

Resolved! I want to keep my number

I ve lost my phone with my sim inside and I want to keep my old number can you help me please to get my old number. [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! I don’t understand how I can change my billing address

Your website says I can change my account details when I log into my o2, but when I do I can’t see how/where to do this. My surname has changed too since I last logged in.

Resolved! My O2 Account Contact Number

When I log in to My O2, it lists the wrong contact number. When I try to change it, the system sais that this is not porrible because the number is allready registered to a user. I am the user, and it is the registered number that I am trying to chan...

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