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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Spain

I’m going to Spain next week. Will I be charged extra to use my phone?

Resolved! I want to keep my number

I ve lost my phone with my sim inside and I want to keep my old number can you help me please to get my old number. [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! I don’t understand how I can change my billing address

Your website says I can change my account details when I log into my o2, but when I do I can’t see how/where to do this. My surname has changed too since I last logged in.

Resolved! My O2 Account Contact Number

When I log in to My O2, it lists the wrong contact number. When I try to change it, the system sais that this is not porrible because the number is allready registered to a user. I am the user, and it is the registered number that I am trying to chan...

Resolved! Phone

I just want to add conference calls

direct link enrol/register volt o2 and virgin media customer

Cant find the enrol onto this service in my o2 app have tried but keep being told to go to my o2 app / account and enrol but cant see can anyone help please

Start date of contract

Please can you tell me the date I commenced my O2 contract

Data problem

My daughters data has ran out when she has been always using wifi,I added a bolt on yesterday and it has already ran out even though she has been at home with wifi on? Does anyone know why this is? Many thanks

Resolved! Error after upgrade?

I upgraded my phone earlier, and went to check on my order on the app. I got an error and unable to access my information (I can login fine and use the rest of the website and app no problem) but my o2 section has broken and I can’t see anything, hav...

Resolved! Paying bill.

Hello I’m trying to pay my overdue bill but your website/ app won’t allow me to

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