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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Wifi calling

I cannot connect to wifi calling on my S20 FE 5G handset

Resolved! Billing

I need a pdf copy of my last phone bill

Resolved! Volt

How can I request for my double data to be added as Nora Virgin media customer

Resolved! Changing one number on my account to another name

I currently operate the mobile phones for myself, husband, son and daughter from my own O2 account and they are all paid from my bank account monthly. My daughter has now turned 18 and wants to control her own account and payments. Is there a way we ...

Resolved! Watch adult film

I can’t watch the adult film

Resolved! I want to end my contract and get a new phone but I don't know which option is best.

Hi, I didn't really have time to ring about this today so I thought I'd post it on here. It might seem like an obvious answer but it's not clear on 'My O2'. I started a 24 month contract with O2 and I've now gone beyond the 24 months, I want to get a...

Resolved! My O2 account

Hello, I recently bought a new phone and I pay monthly. I kept my old number however I can't log in on my O2 app. It says that it takes up to 48 hrs to set up my account but it has been a week and it's still not working. What should I do? I need to c...

Resolved! Spend cap

I need to lift the spend cap on the device with the number xxxxxxxxxxx. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

New provider and phone

Have just changed supplier,and transferred all data to new phone,all apps are saying loading,this is the second day

Resolved! Account

Just want to know how long is contract for as I've had my phone more then 2 years and still paying for it...thanks

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