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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How to talk to o2!

Help! I ordered a new iPhone 12 on Black Friday as an upgrade. Worked out approx 24/month. Then heard nothing from O2 for a week not even a confirmation email (did go through uSwitch originally). New phone turned up today but the tariff says I’m on 4...

Resolved! Live chat.

Dose anyone know why I can't find the live chat when I go on the support part of the my o2 app? As when I use to be on pay as you go before I went on to pay monthly I was able to speck to o2 on live chat and now came back on to pay as you go from pay...

Resolved! Samsung watch activation

Hi, can anyone advise me on how I can connect a Samsung galaxy watch classic to my number? 2 stores totally uninterested and if I call 202 as I was advised in store, if my call isn't about fraud then I'm cut off. Any advice would be greatly appreciat...

Resolved! O2 fraudulent activities

I recently took part in a 40 percent discount that has gone terribly wrong .The items that were to be delivered which included a new iPhone was going to cost me money so I refused the delivery. However, when I looked at my O2 account they had already...

Resolved! Printing old bills

The drop down box for printing old bills has disappeared. Can any one help. Tried the virtual assistantand asked 10 different ways but still could not understand me!!

Cannot use data

I have transferred £15 to my account yesterday, however, i don’t have any data to use . please help. urgent

Resolved! discount

when I signed into my o2 account I wasnt given the option to put in my NHS discount how can I sort this out

Resolved! Previous bills

How do I access previous bills?

Resolved! Galaxy watch data

I have a galaxy watch 4 which I bought from Samsung online, I'm on an o2 contract I've tried adding my watch to my account but it's declined, I'm using it as Bluetooth only at the moI'm waiting for my deposit refund of £150 which is due on my next bi...

Resolved! eSim

How can I get my O2 esim qr code?

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