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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! I need help changing my payment date.

Every time I try to click change my payment date for my contract it takes me to the exact same sight and keeps asking me to log in. After I log in it’ll take me to what I need so I go through it all again and it just repeats and keeps doing the same ...

Resolved! refunds

how do I cancel my contract and get a refund? (I'm new to o2 and my phone just came however i want to return it as i don't want it anymore)

Resolved! retrieving a confirmation email

I was given a new email address by o2 while I was updating my login. I successfully accessed my account, and a confirmation email was sent to this new email address. I need to read the confirmation email - but how can I access it?

Resolved! Phone Bills

Please how do I download a copy of my phone bills

Resolved! Bad signal

Hi, I have moved house, the area when I search says I should have good signal. My signal is appalling. I am unable to receive calls or call out for the majority of the day which is a problem because I work from home. Please can someone advise? I may ...

Resolved! Paying my bill

I’m trying to pay my bill on the 02 app and it’s not taking the money out of my bank

Resolved! Late payment

We do I call in regards to being unable to pay my bill till 31/12/21

Resolved! Attempted account take over

Someone called me from 0344 809 0202 - a o2 customer service number according to this website.They said I was being given 50% off, all I needed to do was tell them the “promotion” code they had sent me. The code was actually a one time security code ...

Resolved! Return iPhone

I'd like to return the iPhone 13 device I bought yesterday

Resolved! Extras

There is Disney+ on my last couple of bills which I never requested. Please could this be cancelled and refunded

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