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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Pre-Orders with O2

Good morning all,I placed a pre-order with O2 on the 15th Feb for the Galaxy tab S8 Ultra, the order was confirmed but I've heard nothing since. I understand the tablet isn't released until the 25th, but would the order still be processed beforehand?...

Resolved! What if scammers are O2 employees?

Someone from O2 sent me an upgrade without my consent! Someone from O2 said they will collect it from me and I got suspicious. They asked me to post to their address when I said I’m not home. Mossi singh35 Rugby StreetWOLVERHAMPTONWV1 4PGI spent hour...

Resolved! Change date of birth

Hi, I was just wondering if I could change some person details on my account if that’s ok please?

Resolved! My account

According to my O2 bill I should pay you just over £14. But my direct debit from my account on7th February says £30. Please explain?

Resolved! PAYG Abroad - Czech Republic

Hey, Do I need to do anything to use my PAYG O2 abroad? Going to the Czech Republic for a few days - Will I get charged anything extra or have to get a travel bundle or anything like that for mobile data/texts/phone calls? Thanks

Resolved! Bill

Hello, Why i having 405£ bill coming on 8 of March, if clearly in the Ipswich o2 store we cancelled contract in the time. Why I'm getting this bill????? Gitana Baksianskaite

Resolved! Cancelling

Good eveningCan anyone please help me? My elderly dad called Virgin Media to report a problem with his digital TV service and was put through to O2 and sold a monthly sim contract - he is hard of hearing, didn't understand and now I am trying to canc...

Resolved! Phone reinstated

I was wondering if my sons phone could be turned back on as he needs it for school and full payment of balance will be paid this Friday 25th.. thank you

Resolved! data roaming while abroad

Help! I have to keep my data roaming on in Singapore as part of the government track and trace (a legal requirement). In one day, I already have a bill of £45. How can I avoid this level of charge?

Resolved! Keeping old number

Hi, I've filled out the keep my number sheet but I get an error message. I've just got a new contract but want to keep my old pay as you go number.

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