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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How to see my data usage for my O2 SIM?

I recently took out an O2 SIM deal with unlimited data. However I want to see how much data I am actually using. Where can I find that data ? It does not appear on the 'My O2' dashboard as far as I can see.

Resolved! Hello I'm trying to get my extra the Disney plus but the text message with the verification code is

Hello I'm trying to get my extra the Disney plus but the text message with the verification code is not coming through

Resolved! O2 esim pack

hi i am trying to order an O2 esim pack, but cannot find the link on the website to get one posted out to me, can anyone help, thanks

Resolved! Pre-Orders with O2

Good morning all,I placed a pre-order with O2 on the 15th Feb for the Galaxy tab S8 Ultra, the order was confirmed but I've heard nothing since. I understand the tablet isn't released until the 25th, but would the order still be processed beforehand?...

Resolved! What if scammers are O2 employees?

Someone from O2 sent me an upgrade without my consent! Someone from O2 said they will collect it from me and I got suspicious. They asked me to post to their address when I said I’m not home. Mossi singh35 Rugby StreetWOLVERHAMPTONWV1 4PGI spent hour...

Resolved! Change date of birth

Hi, I was just wondering if I could change some person details on my account if that’s ok please?

Resolved! My account

According to my O2 bill I should pay you just over £14. But my direct debit from my account on7th February says £30. Please explain?

Resolved! PAYG Abroad - Czech Republic

Hey, Do I need to do anything to use my PAYG O2 abroad? Going to the Czech Republic for a few days - Will I get charged anything extra or have to get a travel bundle or anything like that for mobile data/texts/phone calls? Thanks

Resolved! Bill

Hello, Why i having 405£ bill coming on 8 of March, if clearly in the Ipswich o2 store we cancelled contract in the time. Why I'm getting this bill????? Gitana Baksianskaite

Resolved! Cancelling

Good eveningCan anyone please help me? My elderly dad called Virgin Media to report a problem with his digital TV service and was put through to O2 and sold a monthly sim contract - he is hard of hearing, didn't understand and now I am trying to canc...

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