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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8799 Views
  • 1 replies
  • 1 kudos

Resolved! Cancel 976

Morning hope you’re doing good, I would like to cancel the airtime for the number 976 please.Also I’ve been told in the app the I need to wait 30 days. To be honest I am not happy with that. I find it way to long for just a cancellation. kindly Steph...

O2 APP don’t work

Hi Guysi swapped from o2 to virginsnd they have swapped me backbut can’t seem to get the APP to work just keeps saying 48hr wait. Been 2 weeks now Any idea ? Thanks Adam

Adsmgt by Level 1: Joiner
  • 387 Views
  • 2 replies
  • 0 kudos

I have received a text

I have received a text saying i am out of data. I dont have this account and have never used it

Resolved! Transfer of data

Can I transfer some data from one of my contracts to another??  

Colum1 by Level 1: Joiner
  • 553 Views
  • 2 replies
  • 0 kudos

Resolved! PAC Code

Please can you send me my PAC code

LM16 by Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Resolved! Picture message charge to unknown recipient

Hi,Checking my recent bill, I found a picture message charge to a number not showing in my contacts; scrolling back though my texts, no text was sent at the time and date specified. (Apple iphone). Has anyone else experienced this? Perhaps it's a gli...

HipHooray by Level 1: Joiner
  • 644 Views
  • 1 replies
  • 0 kudos

Resolved! Website issues?

When I go to my O2 or Open O2 it just says there seems to be an error try again later. And it's been like this for a few days now. Is there an issue or is it my account that's broken? I wanna know what the others' experience is?

Emille by Level 1: Joiner
  • 851 Views
  • 3 replies
  • 0 kudos

Order tracking just showing "oops - something went wrong"

Order a new phone via upgrade, I am trying to see where my order is but the tracking page just loads with a message of oops - something went wrong > There's been a slight problem. Don't worry, we've got our best technicians on the case, so make sure ...

SavageR by Level 1: Joiner
  • 3679 Views
  • 14 replies
  • 1 kudos

Resolved! Poor service

Hi - moved to O2 in January, but the service has been awful. I travel a lot and constantly lose signal, have failed calls and lose data. Also, for the last 6 weeks there have been signal problems in my area (this is known). I phoned a few weeks back ...

senwar by Level 1: Joiner
  • 813 Views
  • 3 replies
  • 0 kudos

Resolved! Scam?

A few minutes ago I received a phone call purporting to come from you and saying you were going to discount my monthly rental. It came from a Manchester number: 0161 531 724 I was unable to talk and they said they would phone in about 30 mins with so...

Cymro by Level 1: Joiner
  • 745 Views
  • 1 replies
  • 0 kudos