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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My account not open online

Please help me my online account not open

Resolved! My o2 app

Hello! I want to ask community about my o2 app, basically I can not log in to the app, when I and my family moved to o2 I tried to set up my app my dad made it successfully but for me it says I need to wait 48h but so far it’s been like whole year an...

Resolved! 50%discount for selected numbers.

Has anyone received a call claiming their number has been choosen for 50% discount? It sounded very odd as they couldnt confirm my last 4 digits of my account no. Anyone else get this call?

Resolved! Call log

Please could you send me my call log from the past 12 months, thanks

Resolved! Waiting for click and collect

Hi, I'm a new 02 customer, I recently ordered a pay monthly phone and chose click and collect from my local store, this was 9 days ago and I still haven't received an email saying my phone is ready for collection. I've been into the store and called ...

Resolved! Missing order

Morning. I received my new phone this morning but the protection pack I ordered with it is missing. Has this been missed off or will it turn up separately? RegardsBen

Resolved! Disney + 6 months activation error

I have just started a new contract with o2 and have transferred by previous o2 number on the account. I have chosen Disney + as my added extra however when I follow the link on MyO2 to activate it it leads to an ‘Error 404’ page with no alternative t...

Resolved! DISNEY+ Offer-how to activate?

I recently purchased a Samsung mobile from O2 and was offered 6 months free Disney+ access. When I go to add on the offer, I am asked for card details to pay a subscription. Am I supposed to pay up front and request a refund or have I missed the "add...

Username email address is incorrect

HiI went to do a password reset on my account but I can't confirm it because the email address on my account is missing a letter and therefore I didn't get the confirmation email. Obviously I can't then log in to my o2 account to do it myself and I c...

Resolved! How do I turn off or stop Spend cap notifications? They are driving me mad!

How do I turn off or stop Spend cap notifications? They are driving me mad! Every month I get a text for all my devices telling me I have a spend cap! I know I have a spend cap, I set it up. I don’t need reminding everyone month for each device! Why ...

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