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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Since purchasing a personal hotspot, I've been trying to return it for 14 days but can't get help

On the 29th of August, 2022, I foolishly purchased an Alcatel Linkzone personal hotspot device that didn't work. I returned to my local shop in St Albans to get help with the device and then when it still didn't work, I returned a few days later to r...

Resolved! O2 app not displaying useage

My O2 app not displaying any information other than my phone number and “it looks like somethings gone wrong” as well as date and amount of next billAura…unfortunately I’m not able to help you with that etc etcO2 help advise deleting and reinstalling...

Resolved! Basket expiry

Hi I have a basket open where I need to pay an additional deposit, I won't be ready to pay the deposit until this time tomorrow so I've left my basket open. Will it reset or can I go back to it to pay the deposit?

Resolved! joined 02 and requested my number be ported on a sim only contract.

Number ported - took 6 days - 4 weeks later I still cannot receive calls or texts.After 5 lengthy calls trying different resets and promise of calls back I have been told there was a fault with the mast in my area. Requested to cancel and was told I ...

Resolved! My address is correct but sending new phone to very old address

On my O2 the billing address is for my new address but O2 instructed DPD to deliver to a very old address of mine. How can I amend the address under which the account was opened?

Resolved! Change of address

Going round in circles, where do I change my billing address ?

Resolved! Track my order

My order number XXXXXXXXXXX Parcel/tracking number (Ident code): XXXXXXXXXXX can you please help me check thanks [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! O2 app

Is there a problem with the app? Been trying to order a watch on line no joy, just keeps sending me back to basket.

cant activate new MyO2 account

I have been sent an email to verify my email address. clicking a link takes me to page that says "set a password" but there is now field provided to do that. There is only fields to set he security question and select contact preferences etc . I have...

Resolved! Changing My Tariff

I have the 250GB tariff and as a Virgin customer this is doubled to unlimited.Problem is that the network is so slow I am frequently having switch to another sim to get usable connectivity. This is in the open, in good coverage areas, with a good str...

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