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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How do I speak to an assistant? I'm getting frustrated

I'm in Europe and can't get through by phone - or find anyway on line to chat to an assistant...

Resolved! Lost

I lost my card, I bought a new one, can you change my phone number from the previous card?

Resolved! Free gift

How do I redeem my free ear buds that comes with my phone

Resolved! Samsung promotions

I recently purchased a Samsung phone and should be able to claim a chromebook but the website doesn't work. Any ideas? I've tried all places I can think of. Thanks

Resolved! SIM card not arrived after a week

Decided to switch to O2, started a monthly plan, O2 started sending me bills, the only problem is that SIM card has not arrived after a week. Tried to input the tracking number and check on the website, but looks like the tracking number is incorrect...

Resolved! non delivery

just to let you know,supposed delivey of a new mobile from dpd today.from my window, saw him pull up outside my house,took a picture of my front door,drive away with no attempt to deliver,then send a text sayingsorry we missed you,emplying that i was...

Resolved! 3 months of free Disney plus + not eligible ?!

I received a text today about 3 months of Disney plus as a thank you for being o2 customer , I’ve been with o2 for so long I thought that was very nice gesture, as I never get anything . it turns out I can’t activate it as it says im not eligible ? H...

Resolved! Trouble with my 02 app

Everytime I press "log in", the app goes to another screen and leaves me with a message saying "web page not found". I have tried deleteing and reinstalling, force stopping and deleting cache. I am unsure of what to do and I need to access the app. A...

Resolved! Reception on phone

Since I joined O2 I have absolutely no reception at all on my phone unless I am within a home and using Wifi. This is absolutely absurd. No one can get through to me at all and I cannot make or receive calls or drive anywhere using Maps. And don't as...

Resolved! Verification e-mail problem

Whenever I try to log in to my O2 account (e.g. to view a bill) I am informed that a verification code has been sent to my e-mail address, but nothing ever arrives. I have checked my spam folder (nothing) and also that my registered e-mail address is...

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