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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change name

I have recently got married and my new name needs to be added on here

Resolved! Voice Calls

Why have I been charged for some calls I made to my wife's phone but not all? It shows her number without a leading 0 in the ones I have been charged for (40p per time) but with the leading 0 in the calls that haven't been charged for.I have unlimite...

Z4 flip phone

I've had my new flip 4 z and this morning I got up and it no longer opens up flat its like the frame is buckled I've gone into the 02 shop in Darlington north yorkshire but yet once again they were as much good as a chocolate fire guard

Resolved! Upgrade payment

I have just upgraded and paid off what I owed, but this morning a direct debit was taken out of what I use to pay but my new payment date is 1st October surely my old direct debit should of stopped

Resolved! change my tariff

Hi. Yesterday I changed my tariff for unlimited. My new bill started from yesterday but told to me then my unlimited will be from October. I need my new tariff just now. Could you help me? Regards Jacek Krysztofinski. [Removed]

Resolved! Paid Wrong Bill

hi I accidentally paid the wrong bill that was due end of month and not the over due. And now im afraid I can't pay the overdue and will lose the use of my number. Can't phone numbers given because well.... They've stopped out going calls so a bit da...

Resolved! Internet wasn't renew on 10 of September

Hello, usually my bill and Internet renew is each month on day 10th. I did received my bill on 10th of September, but somehow seems like my data wasn't renew, as I only left 2 gb, I couldn't use all my data in 3 days. Could you please let me know wha...

Resolved! End service day

For sim [Personal details removed]

Resolved! Change surename and title

Need to change my account name

Resolved! Problem with text messages

I have been out of uk for and i wasn't using my o2 sim card for a while. Today i have started to use it but even though i can use internet i can't receive any text messages

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