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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Replacement Sim Mission

I need to replace my sim but that seems to be more difficult than it should be. Went to an o2 store and they said they can't replace it there because I'm an o2 360 customer. I still don't know why. It's both confusing and annoying. Tried to make some...

Resolved! O2 contract phone

I’m applying for a dro and told I must include contract owing to my outgoings being to high, only started new phone/ contract in November - few questions… will they disable my phone? will 02 let me keep my number? Or let me go onto payg? Been with 02...

Terrible first experience with O2

Only moved across 2 days ago and already planning on cancelling. Gave the pac code as part of taking out the 12 month deal…..pac code not initiated. Called them after a day re my number not swapping back and had to give my pac code again verbally. Pr...

Resolved! My sim abroad

Dear Sir/Mmd Hope you are doing well.I am contacting you regarding my O2 account.Basically I have a contract with O2 since may 2022, and will expire in April 2023. I am paying my contract bill every month. I am in Italy right now, and I am here 6 mon...

Resolved! extras

Hi theres issues activating my disney plus extra

Fraud

Hello Can you trace if someone has called me from 02 I’m concerned about fraud in the last 30 minutes

Resolved! Transfer UK account to a Spanish account

Hi, I'm moving to Gran Canaria and would like to transfer my O2 account from the UK to the Spanish O2 - is that possible ?? Thanks

roaming in european countries

Hi all, I am on current monthly tariff 13.4£ with O2 (10GB data). However, when I was in some european countries : France/spain I see that I am paying extra charges and my bills was huge. could you please check from your side why I am paying these ex...

Resolved! adding a data sim to my o2

I have a new sim card in a mobile broadband that I want to add to my o2. It asks for the number to send me a code but it's not a phone so can't receive a text.

Resolved! replace phone by insurace

i need raplece my phone because is the touch screen not working

O2

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