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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Billing

Hello, I cancelled my contract and paid the remaining of my device off in full. Yet I am still being charged, I have had an email stating that I have payments over due. Please can you rectify this.

Payment date

How do you change payment date?

Resolved! Sim

I want to change my SIM to £5 SIM only

Resolved! Pending payment

Hi, how long does it take to get the money back on account from pending payment?Thank you.

Resolved! Cancel account

Hi I cancelled this account 17 April and was told June would be final payment but im receiving emails saying I still have outstanding bills. I have no intension of paying this as I already paid to the end of April and the money of May too when I wasn...

Resolved! phone france

when I try to phone France +33 809 401 401 the call just ends straight away. How can I phone France from the UK?

Resolved! Two phones

I have two phones and can only see one phone number on myO2. I need to be able to see both phones' bills etc.

Resolved! My Addresses

Hi,Is there a way to find a list of all my addresses linked to my account?I recently had a charge listed to a previous address from 10 years ago and want to update or remove it. Thanks.

Resolved! Change name

I need to change name on my account

Resolved! 15 days

It's as been 15 days since I sent the mobile phone back to 02, ring customer services they are no help .

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