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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Phone upgrade

I am trying to upgrade my phone but cannot complete purchase as my current phone has a broken screen meaning I cannot see any codes sent to my o2 number.

Resolved! payment

Why have I had two direct debits taken out and yet account showing as overdue??? Sort your systems out!

Resolved! I have the right password but cannot log into my O2

I have the right password but cannot log into my O2

Resolved! How do I increase the £15 cap on calls overseas?

I want to increase the cap of £15 on overseas calls. How can I do this?

Resolved! Sign in

Can’t sign in at O2 app

Resolved! keeping remaining data

Hi I have just moved tariff from 20gb a month to 10gb a month. When i moved over i still had 18 gb left to use. Will keep this and be able to use it.?

Resolved! Free disney+. Not getting the activation text or email

Hi just got a sim with the 3 month disney+ included. I have tried 3 times to activate it. i get the message 'We are preparing your extra. We will sent you a text and an email when its ready to activate', but i never receive the text or email. Please ...

Resolved! Phone stolen

My phone has been stolen whilst away in Vietnam. Could I please pause my contract until I am back, to ensure I am not charged extra. Thank you!

Resolved! Change address

I need to change my address for my account. I'm unable to log into the app

Resolved! My o2

I'm trying to log on to my o2, how do I do it?

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