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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Cannot make an international call. Can someone explain why?

I have the International bolt-on.I am trying to call a freinfd in Iceland.I have reached him in the past without an issue. ?

Resolved! Change of name

Pleasecan you change my name to MRS Angela O'Sullivan Smith

Resolved! missed payment

i have a phone changed from virgin to o2 which has shut down completely with no replacement sim card, the number is [Removed], also I have a new contact appeared on my credit file with o2 with a missed payment? i have not got a new contact I want to ...

Bill

Bill date

Resolved! leaving 02 and accessing final bill

HElp, i'm hitting a brick wall, swapped my 02 sim on 23.6.23 to an EE one. Never used the old sim after that date and now 02 are telling me there are 4 premium rate texts on there and they cant tell me when they were sent and I cant access a bill onl...

Resolved! Alleged order

I have received an email from o2 saying I have ordered sim for a mobile no. Ending in 7059, yesterday 9 July 2023. At best this is an error and I want it to be cancelled, as I did not make this order. I have only two mobiles registered with you, name...

O2 travel

Why have I been charged £24 extra for travel to Greece?

My o2 app won’t let me log in

Hello, My o2 app logged me out. I’ve tried to sign back in but it is having problems.

Resolved! Can't access account to check balance

Apparently my account doesn't exist yet it does and it says apparently I am not with o2 yet or no account wait 48 hours when I go sign in on the my o2 app and on the website it says different things. I need to be able to access it as its my main phon...

Resolved! BALANCE

if I have £10 in my account /balance will it leave my account in a month or stay in balance

O2

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