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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can’t select address on account

Hi, Getting quite frustrated here, been trying for 3 months to put the right address on my account, can select it from the drop down but just throws up an error message saying building name/number can’t be blank even though it isn’t!! 202 just say it...

Resolved! 10GB data?

Hello, My contract should be 10GB of data, but the system only showed 5GB. Why?

Resolved! Old number

Hi I want keep my old number please my old number is xxxxxxxxxxx pAc is xxxxxxxxxxx my new 02 number is xxxxxxxxxxx ssN is xxxxxxxxxxxxx thank you [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Top up balance

Hi, I put in a new sim and selected "top up"on my account. Paid £10 and got a receipt saying I'd topped up £10, but my balance is showing as £0?Why is that?Thank you

Resolved! Samsung buds for £1

Hi I would like to know when I receive my voucher for Samsung buds for £1

Charges

I am totally unhappy about charges being added to my next bill.19 July calls to 0845 - I had no knowledge of being charged for there's calls.26 July charges when abroad- I arrived in Newark USA on a delayed flight from Edinburgh and made several call...

Resolved! Bill not paid for xxxxxxxxxxxx

Bill for xxxxxxxxxx not paid by bank as you have not raised a new direct debit for O2 following move from Virgin. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! My o2 not working

It’s saying this isn’t available to me?

Resolved! Blue light discount.

Resolved! My o2 App

I’ve been using My O2 for over a year now but over a week ago, I tried opening it again and I needed to log in again. When I tried to log in it sent a text my old number. So I deleted the app and downloaded it again because I wanted to try change my ...

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