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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! how to remove a bolt on

please can someone tell me how to remove a bolt on, tried ringing O2 and they just end the call and the my O2 is the worst customer web page I have ever had the displeasure to navigate

I can't see my mobile plan on the app

Hello, I have logged in to my O2 but there is no info on my mobile plan. Cab you help?

Resolved! Monthly rolling data only plan

If I take out a new data only plan for a IoT device I just purchased, will I be able to keep using any data I haven’t used but already paid for if I cancel plan after 30 days? I have purchased a LTE cctv camera but cannot test it or use it without a ...

veryify a upgrade order

I need to verify my upgrade order and my old mobile is broken and unable to communicate so i am unable to repeat your verification code, is there another way to verify? my email is john.chilton1**Personal info**

Resolved! Complain

I need to make a complaint I’ve been telling you to cancel my accounts my credit score is now being affected no one does anything I keep getting cut off by the advisors and being told it will be done but nothing has been done!!!

My o2

Why have 2 of the 4 phones that I pay for been removed from my o2?I no longer have a means of checking what I am paying for?

Add Device

I've got 2 mobile phones, one is setup on my account, how do I add the second one? I've looked everywhere but can't see how to add it.ThanksSteve

I’m signed in but it’s saying I don’t have any products but I do

It’s always been tricky to sign in but at least it eventually takes me to my02 account. but now it is saying “You don't have any products or services in this My O2 account“ when I do, I’ve had it for about 3 years so I’m not a new user, I go on here ...

Resolved! change account details

i want to change my account details / bank details

Setting up

Set up my 02

O2

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