My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 6976 Views
  • 1 replies
  • 1 kudos

Resolved! Request for refund

Hi, I've been switching to others supplier for weeks, and my o2 account has £0.68 credit, I've tried to request for refund on the my O2 app, but I can't get access due to my account is not available now, so could you help to get my refund ?

dididi by Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos

No signal

O2 blocked my IMEI number, for the reason that it was stolen or lost, which hasn’t been, as I I had the phone and i bought it from may local O2 store. They couldn’t sort it or find what exactly happened so I had to do the switch up and get a new phon...

Balazs by Level 1: Joiner
  • 319 Views
  • 5 replies
  • 0 kudos

Resolved! Where have my phone details gone on My02

HiLogged into my 02 account on my desktop today, only an old account showing (I have 3 current contracts which normally show on there, pay monthly).My 02 app shows the same.What is happening!!! Does anyone from 02 know the cause of this?Many thanks

JAG1967 by Level 1: Joiner
  • 882 Views
  • 9 replies
  • 0 kudos

Logging into My O2 App

I cannot get logged in, I ordered an Ipad last thursday and not heard anything since. Can you help? (REMOVED) is my order number

Resolved! Cancelling insurance

Hi I’d like to cancel my insurance cover please 

refund

Need refund

SamHill15 by Level 1: Joiner
  • 156 Views
  • 2 replies
  • 0 kudos

Complaint

I renewed my contract but wanted to keep my original number simple!! That was in December , but was issued a new SIM card with a different number . I eventually got my original number back working last week after much phoning and chatting online hour...

Wits-end by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Detagging O2 from my DisneyPlus account

Hello, I hope this is the correct forum to ask? I finished my 6 months free DisneyPlus with O2 a few months ago.I cannot seem to do anything with my disneyplus account as it still says Manage on O2, even though its finished. How do i remove the manag...

Mark75_0-1711963419383.png Mark75_1-1711963464002.png
Mark75 by Level 1: Joiner
  • 377 Views
  • 8 replies
  • 0 kudos