My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8575 Views
  • 1 replies
  • 1 kudos

Resolved! Top up

Hello I topped up my sim with £15 and expected my 25GB of data and it didn’t top up and it’s took £2 off what I already topped up, I’m not paying another £10 to get data I already payed for can I please have my data, I’ve topped up my phone before wi...

JR8 by Level 1: Joiner
  • 429 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

how do I get my PAC code from O2

Norm4 by Level 1: Joiner
  • 329 Views
  • 1 replies
  • 0 kudos

Resolved! Leaving O2

I need to end my plan (wifi) but I dont have an english number so I cant call them, which seems to be the only way to do so. The virtual assistant is not helping and I cant find the option on the website. What should I do ?

VirgM by Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

can't receive text code for log in

My phone has died as a result of dropping it. I can't receive the text code as part of MyO2 login process. Any ideas?Terry

TerryG by Level 1: Joiner
  • 885 Views
  • 2 replies
  • 0 kudos

Why can’t access myo2 after so many months

After so many months I still do not have access to myo2 app and in the web app , no product is listed thought direct debit is executed every months for the last year.i need to change the bank for a new DD please advise asap

Resolved! cancel contract

id like to cancel my contract but i dont have access to the sim  

lr117 by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Lasting power of attorney

I need to manage my mothers account as her attorney but cannot log in because the security code is sent to her phone....O2 website says I need to setup an account but this wont work because I don't live in the UK.Anyone know how to get around O2's po...

latenight by Level 1: Joiner
  • 588 Views
  • 3 replies
  • 0 kudos

Resolved! lost sim card

I am currently abroad and i have lost my sim card and i need a new sim card how can i get this please

Sarah315 by Level 1: Joiner
  • 315 Views
  • 1 replies
  • 0 kudos

Resolved! Lost my phone

Hi I’m just looking to see if I can get a new sim sent out please?

Nm4 by Level 1: Joiner
  • 429 Views
  • 1 replies
  • 0 kudos