Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Out of minimum contract term

Hello, I have received a text from O2 saying my monthly SIM free bill is to rise by more than £8 (from £8-20). I am an ex Virgin mobile customer who was transferred to O2 a year ago. The text states that I am 'out of my minimum contract term excludin...

Resolved! I can't pay my bill I didn't get paid this month

I'm just letting you no I can't pay my bill this month I didn't get payed this month I will pay last month's bill and this month's bill at the end of the month when I get paid again thankyou

Why is my payment not verified?

I paid my monthly bill today at 14:38, via 2729. Operator sent the codes & took my card details, but I did not receive the usual email confirming the payment. I rang 202 15 minutes later, spoke to an advisor, who reassured me the payment was made, th...

Resolved! Think I am getting SCAM calls.

Had 2 phone calls today saying they are from O2. They say my SIM card will stop working in 7 days time. Told them that I thought it was a SCAM call when they started asking for my email address. Have blocked the number. Please advise.

Mobile app difficultys

Hello, Me and my mother (account holder) have our phones in the same account. We have recently found it hard to access the O2 account to pay our bills. Luckily we can through the website using my mums phone but I’m unable to using mine. My bill is my...

Access to my roaming

Hi I am in Italy but trying to connect my phone to the roaming which is turn on but not working.

Billed for June but cancelled plan

Hello, I cancelled my plan and paid the last bill and received just recieved another bill. I was told this wouldn’t happen. We no longer have UK numbers so I can’t even sign in to my 02. Our British accounts are also closed. The numbers on the accoun...