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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 6968 Views
  • 1 replies
  • 1 kudos

Resolved! Suspicious text and emails

I've just received this text and 2 similar emails and I'm suspicious because I haven't ordered anything and the website shown in the message is different to the usual website for My O2. When I log in to My O2 (not via the link in the emails or this t...

J-Mc by • Level 1: Joiner
  • 2057 Views
  • 4 replies
  • 0 kudos

Resolved! Unrecognised charges on my bill

My bill with O2 every month is £7.03 , this month it is £20.04, There are 3 charges on it that I don't recognise 1 premium call to 09015450323 for £5.84 and 2 premium texts to 60109 for £2.50 each. All these were made on 15/7/23. Can O2 please invest...

WCrawford by • Level 1: Joiner
  • 717 Views
  • 6 replies
  • 1 kudos

Change Bank details

Good afternoon - I need to change my bank details with O2 as I've changed accounts. I cannot find an option on MyO2 for doing this. Any advice would be very much appreciated. Thank you. PS I've tried to stop underlining this - without success!

Banjax by • Level 1: Joiner
  • 191 Views
  • 2 replies
  • 0 kudos

Resolved! vat invoice

How do i get a Vat invoice for my accountant

mapletoft by • Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Resolved! Bill query

I can see from my bank statement that £13.10 was taken by O2 from my bank account on 4 August 2023. I can find no record of it on my O2 website. Can you tell me what this was for?

Jet by • Level 1: Joiner
  • 149 Views
  • 1 replies
  • 0 kudos

Resolved! Order NC17817351

I have received texts and emails this morning about an order I haven't made.Order number NC17817351What is a 'Vas Change'?

James43 by • Level 1: Joiner
  • 427 Views
  • 1 replies
  • 0 kudos

Resolved! Using App

Why can't I use my app. I have had an account for more than 48 hours

AliL by • Level 1: Joiner
  • 216 Views
  • 2 replies
  • 0 kudos

Resolved! 5g

Hi, my phone is 4g can I change to 5g to make it faster

Fay1965 by • Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling a plan

Hello, I would like to cancel my current plan ending in 162102 as I already have a new number and the number was supposed to switch over which I thought would end the plan by itself, this was what I was told by Virgin mobile.

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