Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Account (REMOVED)

I have cancelled account and ı need to pay fınal bill but ı can’t. I don’t know my number could you help me please (REMOVED)

Resolved! How to add another O2 mobile number to my account

I need to add another O2 number so I can track the usage. Can't find any link under my O2 to add this other number. Thanks.

I want to pay my bill but can't make calls

I am late making my monthly payment but as I now can't make any calls how do I pay my bill?

Resolved! Require a call log for an incoming call

Hi All, I was a target of a phone scam and the business banking team I'm working with require details of when the call was and duration etc. The incoming call was from a private number and I don't seem to have records of it on my phone. I have logged...

Airtime charges not included in your Spend Cap

What are those charges please .can you explain?

My O2 App

Everytime I login to the my o2 app it says my account is not available. It has been about 2 weeks since i created my account so much longer than 48 hours which it states. I have however been able to login online just not on the app.

Problem making a Canada call

Why can't I dial up Canada? I am definitely using the right code and number but it doesn't connect.

O2 account

Hi, I was a virgin mobile customer and moved over to O2 I can't seem to find any of my contracts in my account. It says I don't have any products within the account. Please can you help with this?

Resolved! Cancel sim only plan

I want to cancel my sim plan, but keep my number- im changing providers

Issues Logging In

Is anyone else having issues logging into the o2 app? Apparently it's not yet available to me - even though I've been a customer for a number of years. I spoke with someone from o2 on Twitter who told me there was a "known technical issue" with my ac...

O2

Forum Posts